Website: gramloyal.com
Company: Unitas Global Ltd
Last updated: 25 July 2026
Effective date: 25 July 2026

Introduction

These Terms of Service govern the use of the GramLoyal website and related services provided by GramLoyal, a trading name of Unitas Global Ltd, a company registered in England and Wales.

• Registered name: Unitas Global Ltd
• Company number: 12562965
• Registered office: Suite Ra01 195-197 Wood Street, London, England, E17 3NU
• Contact: hello@unitas-global.com

By using our services, clients agree to these terms. Where a signed service agreement conflicts with these Terms, the signed agreement takes precedence.

The service

GramLoyal provides:

• Social media management
• Content creation
• Website design and development
• Branding and graphic design
• CRM and marketing automation
• Email marketing
• Search engine optimisation (SEO)
• Paid advertising management
• AI-powered business solutions
• Business growth consulting
• Ongoing marketing support

Our services may evolve over time as our business and offerings develop.

Client responsibilities

Clients are responsible for:

• Providing accurate onboarding information
• Maintaining secure access credentials for any connected platforms
• Providing the materials required to deliver services
• Ensuring lawful use of our services
• Holding the necessary rights to any content, branding or assets supplied to us
• Complying with all applicable laws and regulations, including data protection law for any personal data collected through campaigns we deliver

Acceptable use

Clients must not use GramLoyal services to:

• Break any laws or regulations
• Distribute malicious software or harmful content
• Attempt unauthorised access to systems or accounts
• Abuse infrastructure or hosted services
• Infringe the intellectual property rights of others
• Engage in spam, fraudulent or misleading marketing activities

GramLoyal reserves the right to suspend or terminate services where misuse is identified.

Social media account access

Where we manage social media accounts on a client’s behalf, access is granted by the account holder through each platform’s own authorisation process. We do not ask for or store social media passwords. Access can be withdrawn by the client at any time from the platform’s settings.

Clients remain responsible for the accounts themselves, including compliance with each platform’s terms of service. We are not liable for action taken by a platform against a client account, including suspension or restriction, except where it results directly from our negligence.

Data ownership

Client-owned content, branding, marketing assets and business information remain the property of the client at all times.

Where GramLoyal hosts, processes or stores client data in order to deliver services, it acts as a processor on the client’s instructions. How we handle personal data is set out in our Privacy Policy.

Clients may request copies of their data at any time during or after the engagement.

Service availability

GramLoyal uses secure cloud infrastructure and trusted third-party providers to deliver its services. While reasonable efforts are made to maintain reliable availability, uninterrupted service cannot be guaranteed. Scheduled maintenance, software updates and emergency work may occasionally affect availability.

Billing and cancellation

Monthly agreements may be cancelled with 30 days’ written notice.

Fixed-term agreements may be cancelled in accordance with the agreed contract terms.

Any outstanding balances remain payable. Fees are quoted in pounds sterling.

Support

Support is provided according to the client’s agreed service package. Requests should be submitted through the agreed communication channels. Response times may vary depending on the service level and issue priority.

Liability

To the maximum extent permitted by law, Unitas Global Ltd, trading as GramLoyal, shall not be liable for:

• Indirect losses
• Consequential damages
• Loss of profits
• Loss of business opportunities
• Data loss caused by third-party services outside our reasonable control

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited under UK law.

Changes to the service

GramLoyal may improve existing services, introduce new features, update platforms and integrations, or retire outdated or unsupported functionality. Reasonable notice will be provided where practical.

Changes to these terms

We may update these Terms from time to time. The “Last updated” date above will reflect any change. Material changes will be notified to active clients by email.

Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Any dispute arising from these Terms or from the use of our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

For legal or contractual enquiries: hello@unitas-global.com

GramLoyal
A trading name of Unitas Global Ltd
Company number 12562965
Suite Ra01 195-197 Wood Street, London, England, E17 3NU